Privacy Policy

Effective Date: November 11, 2025

XetaAI (“we,” “our,” or “us”) provides AI-driven trading tools and services, including TradeSuite (an automated trading platform), ChartAI (an AI-powered chart analysis tool), and XI Wallet (a non-custodial decentralized cryptocurrency wallet). This Privacy Policy explains how we handle your information when you use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

Important Disclaimers and Limitations of Liability

Our services, including TradeSuite and ChartAI, are trading tools designed to assist users in strategy development, backtesting, and chart analysis. These tools are provided for informational and educational purposes only and do not constitute financial, investment, or trading advice. We are not financial advisors, and nothing in our services should be construed as a recommendation to buy, sell, or hold any asset.

Trading and investing involve significant risks, including the potential for substantial financial losses. Past performance, backtests, or AI-generated analyses are not indicative of future results.
We strongly recommend that users practice with paper trading (simulated trading) before engaging in live trades to understand the tools and associated risks.
You are solely responsible for your trading decisions and any resulting losses. We do not guarantee the accuracy, completeness, or usefulness of any information provided by our services, including AI-generated analyses or strategy suggestions.
To the fullest extent permitted by law, XetaAI, its affiliates, employees, and agents disclaim all liability for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to financial losses, data loss, or emotional distress.
XI Wallet is a decentralized, non-custodial wallet. You maintain full control and responsibility for your private keys, recovery phrases, and assets. We cannot recover lost funds or access your wallet.
Users must conduct their own research (DYOR) and consult with qualified professionals before making any financial decisions. Some features may be restricted in certain regions due to regulatory requirements.

By using our services, you acknowledge these risks and agree not to hold XetaAI liable for any losses incurred.

1. Information We Collect

We collect information to provide and improve our services. The types of information vary by service:

XI Wallet: No personal information is required. Wallet data (private keys, recovery phrases, balances, transactions) is generated and stored locally on your device. We do not access or store this data. Blockchain transactions are public and viewable by anyone.
TradeSuite and ChartAI: To use these web-based tools, you may need to create an account, providing information such as email address and password. We may also collect usage data (e.g., strategies created, charts uploaded), API keys for exchange integrations (stored encrypted), and payment information (processed via third-party providers like Stripe). We do not store full payment details.
All Services: We use anonymous analytics (e.g., via Google Analytics or similar) to track app/website performance, usage patterns, and crashes. This may include device type, IP address (anonymized), browser type, operating system, and session data, but does not personally identify you. We may also collect data from cookies and similar technologies for functionality and analytics.

Information may also be collected from third parties, such as payment processors or analytics providers.

2. How Your Information Is Used

To provide core functionality: e.g., executing trades via TradeSuite, analyzing charts in ChartAI, or enabling wallet operations in XI Wallet.
To improve services: Analyze usage for bug fixes, feature enhancements, and performance optimization.
For security: Encrypt sensitive data (e.g., API keys in TradeSuite) and detect fraudulent activity.
For communication: Send service-related emails (e.g., updates, confirmations) if you provide an email.
For compliance: Meet legal and regulatory obligations.
We do not use your data for personalized advertising or sell it to third parties.

3. Data Sharing

We do not sell, rent, or trade your personal data. Limited sharing may occur:

Blockchain/DEX Providers: For XI Wallet swaps or TradeSuite executions, data like public wallet addresses or transaction details is shared with blockchain networks or DEX aggregators (e.g., public on-chain data).
Third-Party Services: Analytics providers (anonymous data), payment processors (for subscriptions), or exchange APIs (for TradeSuite integrations). These providers receive only necessary data and are bound by privacy obligations.
Legal Requirements: If required by law, subpoena, or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of the assets.

Our services may contain links to third-party websites or services; we are not responsible for their privacy practices.

4. Security

Private keys and recovery phrases in XI Wallet are encrypted and stored only on your device. Back up your recovery phrase securely and never share it.
For TradeSuite/ChartAI, we use industry-standard encryption for API keys and data in transit (HTTPS). However, no system is infallible; you are responsible for securing your account credentials.
We implement reasonable physical, technical, and administrative measures to protect data, but cannot guarantee absolute security.
If your device or account is compromised, we cannot recover funds or data. Report suspected breaches immediately.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. For example, account information is kept while your account is active and for a reasonable period thereafter to handle disputes or legal claims. Anonymized data may be retained indefinitely for analytics.

6. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including those with different data protection laws. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for essential functions, analytics, and improving user experience. You can manage cookie preferences through your browser settings. For more details, please contact us.

8. Your Rights

As we do not collect extensive personal data, there may be limited information to access, update, or delete. You are in full control of your wallet and funds. For account-based services:

Access, update, or delete personal information (e.g., email) via your account settings.
Opt out of non-essential communications.
Request data portability where applicable.
Withdraw consent for processing (though this may limit service access).
EU/UK residents have additional rights under GDPR, including objection to processing.

9. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect information from children. If we become aware of such data, we will delete it.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the new effective date. Continued use of our services constitutes acceptance of the changes.

11. Governing Law

This Privacy Policy is governed by the laws of England and Wales, without regard to conflict of law principles.

12. Contact Us

If you have questions or concerns about this Privacy Policy, your data, or wish to file a complaint, contact us at:

📧 help@xetaai.io